07 February 2025

Skipton Building Society (SBS), the UK’s fourth largest building society, serves over 1.2 million customers from its head office and 81 branches. In 2023, Skipton launched a large-scale transformation programme to address shifting customer behaviours and preferences. The programme focuses on three principles: digital-first, enabling human interaction when needed, and absolute customer focus.

In addition to enhancing the customer experience, there was a need to replace on-premises contact centre technology, which was nearing the end of its support. To build resilience and modernise, Skipton needed to roll out a new contact centre platform quickly, while ensuring quality and minimising risk.

07 February 2025

Ahighly acclaimed retail and corporate bank needed to ensure that counterparties continued to consider it a trustworthy and desirable trading partner. Many of the bank’s counterparties execute trades via algorithms that use the Financial Information eXchange (FIX) protocol.

For sales and trading desks, staying competitive depends on two key factors: an attractive commission rate on executed trades; and rapid, reliable connectivity. Reliability is necessary to win business from trading counterparties and fast connections enable traders to quickly seize market opportunities and execute at the best price; while unreliable connections can take a business off the market and impact both revenue and reputation.

As such, FIX connectivity must be continually reliable, with minimal latency throughout the lifecycle of a trade message. Thus, to remain competitive and uphold a business’s reputation as a trusted trading partner, Applications and Trading Support teams require robust FIX monitoring. They must be able to measure FIX connections, proactively manage potential risks, and minimize time to remediation in case any issues occur.

20 January 2025

The Republic of Ireland’s fire services are responsible for ensuring the safety of more than five million people. Ireland’s fire brigades are operated by 27 fire authorities, made up of 218 fire stations that deploy more than 3,200 serving fire personnel to attend tens of thousands of emergencies every year.

The emergency call taking, incident dispatch and mobilisation of the first response crews and fire appliances is managed and operated by three Regional Control Centres (RCC). The RCCs are based in Dublin (Eastern Region), Limerick (Munster Region) and Castlebar (Western Region).

11 December 2024

DAC Beachcroft is a leading international legal business with more than 2,600 people in locations across the UK, Europe, Asia-Pacific and Latin America. It takes a partnership approach with its clients, providing tailored commercial, transactional, claims, risk and advisory legal services, to help them achieve sustainable growth and to defend their business and reputation.

Going global
With the international side of its business continuing to expand and increased pressures being placed upon network infrastructure, DAC Beachcroft needed to put in place a global network that could provide the performance and resilience the organisation needed to maintain operations across a wider geographical area.

11 December 2024

Harbottle & Lewis is a London, UK-based law firm serving media, entertainment, and technology clients for over 60 years. With more than 200 employees, their IT strategy needs to support a remote work structure to ensure secure access and reliable connectivity for employees, regardless of where they are.

The COVID-19 impact
What was once a traditional, office-based environment quickly changed for Harbottle & Lewis in 2020, when workers needed to work remotely for the foreseeable future.

10 December 2024

G6 Motion Control is a leading global visual engineering company that produces films, commercials, and music videos. The team specializes in high-speed motion control capture, steadicam work, and virtual production. Their cameras produce extremely large files that are stored, accessed, and shared, which means highcapacity storage is a must.

05 November 2024

Agrovista is a leading supplier of agronomy advice, seed, crop protection products and precision farming services to farmers across the UK, working with arable, fruit, vegetable, horticultural and amenity sectors.

Agrovista’s existing MPLS network and existing service provider was struggling to deliver - and a more solid foundation for future network evolution was needed to support the business.

05 November 2024

Leverhulme Church of England and Community Trust (LCECT) is a multi-academy trust based in Bolton. Its schools - Rivington & Blackrod High School and Harper Green School - operate as secondary phase teaching environments.

Both schools had ten-year old legacy Meru wireless networks with a mixed estate of HP switches, which were struggling to cope with the throughput and density required by classroom environments. The wireless performance was poor with slow connectivity speeds and the networks were difficult to manage. The Meru Wi-Fi support was also end of life which meant the trust’s central IT team had no technical assistance in place for network troubleshooting.

07 October 2024

Independent family pub, retailer and brewer, Hydes, was founded in 1863, and has remained an independent brewery in the Northwest of England and North Wales ever since.

Like other breweries, Hydes must comply with the Payment Card Industry Data Security Standard (PCI DSS), which exists to help keep sensitive financial information safe from theft, hacking, and other security threats.

07 October 2024

Following a £70 million restoration, London’s iconic KOKO reopened its doors, now offering a one-of-a-kind physical space and media facility that offers an unrivalled experience for live music fans. Launched in partnership with SISTER, the new KOKO marries historic buildings with state-of-the-art technology to build on a long cultural legacy and protect the city’s nightlife for future generations.

However, KOKO’s revitalisation goes beyond the realms of architecture and design. The team wanted a space where artists can create without limits, an all-encompassing location in which music can be performed, produced, and streamed around the globe. The entertainment world is going in new directions and this venue of the future needed the technology to match.