07 December 2023

Town Legal is a boutique planning law firm with a diverse team comprising lawyers, former local government town planners and heritage consultants, which allows it to provide unique insight, understanding and perspective in relation to the challenges and issues that may arise from complex development proposals.

As the contract with Town Legal’s incumbent supplier came to an end, the firm reviewed its business objectives and began to reassess what was required – and expected – from a Managed Service Provider.

07 December 2023

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales and for non-devolved tribunals in Scotland and Northern Ireland. It administers the work of magistrates’ courts and the County Court, Family Court, Crown Court, and Royal Courts of Justice, employing around 17,000 staff and operate from locations in England, Wales, Scotland, and Northern Ireland.

HMCTS is an executive agency, sponsored by the Ministry of Justice, which follows the Ministry of Justice’s strategic vision for reform, to create a more effective, less costly, and more responsive justice system.

06 November 2023

CarGiant is the world’s largest used car dealership, with a head office, car showroom and processing plant workshop of over 45 acres located in White City, London. Since 1977, CarGiant has sold over 650,000 cars to customers all over the UK. CarGiant has approximately 450 staff divided into sales, customer service, finance, IT, technicians, and administration.

Upgrading end-of-life tech

CarGiant’s on-site expensive telephone system together with ISDN was quickly becoming end-of-life technology.

06 November 2023

ESCO (Energy reduction Support & Collaboration) is the energy-supporting function of Toyota Motor Manufacturing UK, with a remit to manage utilities and consumption, which is done in two ways: using Kaizen, a Continuous Improvement concept and foundation of lean manufacturing; and abnormality management.

Saving energy wirelessly

One of its tasks is to find out when too much energy is being consumed, either through abnormality or through equipment not being turned off.

26 October 2023

The challenge: transparency across a growing IT landscape

With its extensive international presence, KTR Systems needed a robust system to efficiently manage its IT landscape across multiple sites and subsidiaries. Like many growing companies, KTR Systems found that as new locations and the number of systems grew, the size and complexity of its IT infrastructure increased significantly. Without a robust system to manage and document the evolving IT challenges, the company ran the risk of losing track of its documentation and system landscape.

20 October 2023

Breast Cancer Now employs around 350 people with sites in Sheffield, Glasgow, Cardiff, London and a small number of homeworkers.

The charity is dedicated to giving support for today and hope for the future for everyone affected by breast cancer. Around 55,000 women and 400 men are diagnosed with breast cancer every year in the UK and nearly 1,000 people die from the disease every month. Breast Cancer Now’s vision is that by 2050, everyone diagnosed with breast cancer will live, and be supported to live well.

05 October 2023

Barking & Dagenham council (B&D) was experiencing an overwhelming number of enquiries about missed bins. They identified that they needed an AI assistant that could confidently handle waste enquiries about missed bins, bin collection schedules and bulky waste collections, 24/7, 365 days a year, to take the pressure off their teams.

End-to-end journeys
B&D duly signed up for an EBI.AI assistant to tackle the problem. There were several queries about bin collections they needed to address urgently:

05 October 2023

Derby City Council and Derby Homes are on a journey to innovate how they engage with residents, supplementing their main switchboard with phone-based artificial intelligence (AI) assistance.

“It quickly became clear that AI had the potential to dramatically streamline our customer service operation. We started first with an AI-powered website assistant and followed by supplementing our main switchboard with phone-based AI,” said Andy Brammall, director of digital & physical infrastructure and customer engagement at Derby City Council.

08 August 2023

Leaksafe provides water leak detection and prevention systems for all types of commercial and residential buildings. They work with property owners, developers, facilities managers, and construction companies to detect water leaks or burst pipes and immediately shut the water off. They not only help customers prevent property damage but also minimise water waste to enhance sustainability.

It all starts with a drop of water

Leaks can take place anywhere water is running in pipework or appliances – kitchens, bathrooms and cylinder cupboards are all potential hazard sources. While a burst pipe is immediately evident, other types of leaks can remain invisible and go undetected for months. If property managers become aware of the problem only when water has already got into the fabric of the building, they usually have to deal with extensive damage. And it’s not a unique scenario: at any one time, 1 in 300 homes in the UK are at the risk of suffering a significant water leak.

08 August 2023

The UK’s waste water industry has been under scrutiny because of the impact of sewer overflows and unconsented discharge – and the resulting pollution – on communities, wildlife, and the environment. Waste water treatment is essential to a healthy environment, but for utilities, the challenge is how to maintain and improve treatment standards at a lower cost.

Preserving Scotland’s water resources

Scottish Water is responsible for preserving and sustainably managing the country’s water resources, and ensuring an affordable water supply and reliable waste water disposal.