07 November 2025

Northumbrian Water Group, one of the UK's leading water service providers serving 2.7 million customers in the North East and 1.8 million in Essex & Suffolk, has partnered with Medallia to transform its customer engagement and satisfaction initiatives.

The goal is to strengthen its position as a leader in sustainable water and wastewater solutions by leveraging Medallia’s customer experience management platform.

29 October 2025

UK housing association Bromford has selected AI-focused customer experience specialists Sabio Group to develop and implement a new cloud-based communications platform designed to transform how it serves its 110,000 residents across 46,000 homes.

The project aims to replace fragmented legacy systems with a unified, omnichannel customer service solution that leverages cutting-edge AI capabilities integrated with Bromford’s existing Microsoft Dynamics 365 infrastructure.