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Bromford and Sabio Group to launch innovative cloud customer service platform
29 October 2025
UK housing association Bromford has selected AI-focused customer experience specialists Sabio Group to develop and implement a new cloud-based communications platform designed to transform how it serves its 110,000 residents across 46,000 homes.
The project aims to replace fragmented legacy systems with a unified, omnichannel customer service solution that leverages cutting-edge AI capabilities integrated with Bromford’s existing Microsoft Dynamics 365 infrastructure.
Find out more Wavenet partners with 8x8 for advanced enterprise communications solutions
24 October 2025
Wavenet has announced a strategic partnership with 8x8 to deliver innovative enterprise communication solutions across Europe.
This collaboration follows Wavenet’s recent recognition as the 8x8 EMEA Resell Partner of the Year 2025 and the 8x8 EMEA Contact Centre Partner of the Year 2025, underscoring their shared commitment to excellence and customer-centric service.
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Ofcom fines Vonage £700,000 over emergency call outage
29 September 2025
The UK telecoms regulator, Ofcom, has imposed a £700,000 fine on VoIP provider Vonage following an investigation into a serious service disruption that impacted emergency calls.
The investigation, which began in March 2024, centred on a fault that occurred between 23rd October and 3rd November 2023, during which Vonage's business customers were unable to connect to emergency services (999 and 112) via their desk phones for 11 days.
Find out more Unified communications in healthcare: enhancing patient care through seamless connectivity
04 September 2025
Jonathon Lees, Head of NHS Sales, Wavenet
A s healthcare faces rising demand and digital transformation, Unified Communications (UC) is becoming critical to improving patient care, streamlining operations, and enabling true system-wide integration.
From chaos to cohesion
Historically, healthcare providers have relied on a patchwork of communication tools, including legacy phone systems, pagers, internal messaging, email, and handwritten notes. These siloed systems hinder coordination, create unnecessary delays, and often leave practitioners bogged down with manual processes when their focus should be on patient care. UC systems address these challenges by consolidating voice, video, messaging, and patient record access into a single, integrated platform. This enables staff across departments and sites to collaborate in real-time, regardless of location.
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