Poundland reports decreased violence with Motorola Solutions body cameras

05 February 2025

Motorola Solutions has announced the successful deployment of Motorola Solutions’ VT100 body cameras to employees across Poundland stores in the UK.

Since the pilot, Poundland has reported a decrease in incidents, including an 11% drop in violence against store employees and a marked reduction in shoplifting and theft.

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Telent surpasses a decade of critical comms with fire services across Ireland

20 January 2025

The Republic of Ireland’s fire services are responsible for ensuring the safety of more than five million people. Ireland’s fire brigades are operated by 27 fire authorities, made up of 218 fire stations that deploy more than 3,200 serving fire personnel to attend tens of thousands of emergencies every year.

The emergency call taking, incident dispatch and mobilisation of the first response crews and fire appliances is managed and operated by three Regional Control Centres (RCC). The RCCs are based in Dublin (Eastern Region), Limerick (Munster Region) and Castlebar (Western Region).

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WBA announces 10 predictions for 2025

07 January 2025

The Wireless Broadband Alliance (WBA) has shared 10 predictions, laid out by its President and CEO, Tiago Rodrigues, for Wi-Fi in 2025.

Detailed in full in the WBA Annual Industry Report 2025, these trends reflect how Wi-Fi is evolving to meet the demands of increased connectivity, higher speeds, better security, the growing number of devices connected to the internet and a greater focus on energy efficiency.

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Cloud contact centres take off

24 December 2024

The global cloud-based contact centre market is anticipated to reach US$26,846.9 million by 2024, with a projected CAGR of 17.7% from 2024 to 2034, potentially surpassing US$136,991.2 million by the end of this period.

Cloud-based contact centres are increasingly gaining traction as they offer businesses scalable and cost-effective solutions for customer engagement, removing the necessity for on-premises infrastructure. These systems facilitate operations such as call handling, email support, and live chat, integrating advanced technologies like AI and machine learning for improved customer interactions.

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