04 September 2025

Jonathon Lees, Head of NHS Sales, Wavenet

A s healthcare faces rising demand and digital transformation, Unified Communications (UC) is becoming critical to improving patient care, streamlining operations, and enabling true system-wide integration.

From chaos to cohesion

Historically, healthcare providers have relied on a patchwork of communication tools, including legacy phone systems, pagers, internal messaging, email, and handwritten notes. These siloed systems hinder coordination, create unnecessary delays, and often leave practitioners bogged down with manual processes when their focus should be on patient care. UC systems address these challenges by consolidating voice, video, messaging, and patient record access into a single, integrated platform. This enables staff across departments and sites to collaborate in real-time, regardless of location.

04 September 2025

At UKREiiF 2025, sustainability and innovation dominated the headlines. New towns, net zero targets, modular homes, and smart city ambitions were showcased as the foundations of a better built environment. But as I walked the exhibition halls and spoke with developers, councils, and tech leaders, one recurring question lingered:

How exactly are we going to measure any of this?

03 September 2025

Daniel Salinas, Chief Operating Officer, Lakeside Software

When a critical service fails, the first minutes are often the most expensive. Multiple teams scramble to collect information, users are contacted for details, logs are pulled from disparate systems, and everyone tries to prove the problem lies elsewhere. Valuable time is lost in this relay race while the business impact mounts. The absence of immediate, reliable root cause analysis (RCA) means resolution takes far longer than necessary, and the true cause may only be confirmed long after service is restored.

03 September 2025

Stephen Earl, Director, Cloudhouse

Change management is a fundamental IT discipline and process. Being aware of what is happening in your IT estate is key to having a secure and managed infrastructure and application landscape.

A good change and configuration management process provides you with the visibility of what is taking place in your IT estate and how it is evolving to meet your business needs. But it also allows you to check you are aligned to your own standards and policies alongside external standards.

03 September 2025

Simon Dumbleton, UK CTO at World Wide Technology

Whilst AI continues to dominate headlines, the past few years have seen a quiet but equally significant leap forward with tech giants including Google, Microsoft, Amazon, many venture capital backed startups, and nation-states making rapid strides in quantum technology.

But like the internet and AI, the influx of new technology is not only an invaluable vehicle in spurring human progress; it can also introduce new threats. The most prominent of those threats with quantum computing is ‘harvest now, decrypt later’ where adversarial nation-states are harvesting and storing today’s encrypted communications, with the intention of breaking the encryption once practical quantum computing becomes a reality. For the telecoms industry, which ranked in the top three most vulnerable sectors for cyberattacks, this is a very real threat and standardisation agencies are moving quickly to introduce remediations, most notably post quantum cryptography (PQC).