Network foundations for customer experience: A readiness checklist for modern organisations
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24 April 2026
Customer experience is now shaped by far more than contact centres and digital interfaces. Every interaction a customer has with an organisation, from payments and mobile apps to security, websites and in-store systems, contributes to how that organisation is judged.
Yet, many CX initiatives still focus primarily on front-end tools while overlooking the security and infrastructure that make those interactions possible. This is why the foundations behind customer interactions matter just as much as the interaction itself. Networks, security, resilience and service availability all sit behind the moments customers see.
OVHcloud accelerates the European quantum industry with Quandela’s Belenos
20 April 2026
At the Quantum Defence Summit, OVHcloud, a global cloud player, and Quandela, a photonic quantum computing specialist, have launched the Belenos computer on OVHcloud’s Quantum platform.
First unveiled last autumn, the OVHcloud Quantum Platform makes quantum computing, a breakthrough technology, more accessible through a Quantum-as-a-Service (QaaS) consumption model. With the addition of Belenos, OVHcloud continues to deploy its ambitious roadmap of quantum computers accessible through the cloud.
Black box AI is being adopted faster than the controls to govern it, says AccountsIQ
20 April 2026
The growing adoption of AI across financial reporting and month-end close is creating a new category of risk for mid-market organisations, one that industry specialists are calling ‘black box AI’.
Gavin McGahey, CTO and Co-founder of AccountsIQ, is urging finance leaders to question how AI is being embedded in their workflows before the pace of adoption jeopardises the level of control finance has over operations.
Find out more Equinix accelerates enterprise AI workloads with launch of Fabric Intelligence
20 April 2026
Equinix, Inc. has launched Equinix Fabric Intelligence, an AI-native operational layer to manage network infrastructure.
Fabric Intelligence enables enterprises to deploy AI-powered networking across their operations, a shift from legacy software-defined networking design to simplify the complexities of today’s AI workflows. Powering the Equinix Distributed AI Hub, Fabric Intelligence introduces smart automation for deploying, optimising and maintaining global infrastructure, giving organisations a more resilient, efficient and adaptive backbone for their AI workloads.
