The partnership between 4Com and DrayTek

03 September 2021

Darren Reid, 4Com, installations director

Darren Reid, 4Com, installations director


DrayTek is a key network equipment supplier for 4Com - ensuring it can pre-configure and remotely manage internet connectivity equipment connecting to its HiHi phone system.

The requirement

Having a reliable router and suitable hardware to support the HiHi phone system.

4Com’s HiHi phone service can only be as good as the equipment it is connected to, and the overall service provided.

Offer robust products and services to support the HiHi phone system.

The solution

4Com is a telecommunications service provider and proud Platinum resellers of HiHi phones, including the revolutionary HiHi2. HiHi2 boasts a removable touchscreen display, Google Play Store access (so you can download all of your favourite apps), video calling capability and mobile apps to create a truly Unified Communication solution.

4Com has been working alongside DrayTek for over 5 years. Its main goal was to find a reliable router network hardware provider. DrayTek ticked all the boxes, as well as, being able to provide bespoke configuration support to deploy 4Com’s HiHi phones.

As its key network equipment supplier to 4Com, DrayTek provides a complete solution set covering 3 product categories: a business class router range- for secure and effective internet connectivity, access points to provide Wi-Fi to customers, and lastly, switches for connecting the physical connectivity.

4Com continues to look forward to DrayTek’s streak of creating new and improved ways to manage systems. An example, of a current innovative and improved management system, is the VigorACS remote management platform. The benefits of this remote management platform include:

Improving the installation processes

Reducing installation times

Helping with troubleshooting by refining where the problem may be

“HiHi is only as good as the equipment that it connects into and the broadband service that we provide. We partnered with DrayTek because they absolutely offer this robust product that will us that service we require,” says Darren Reid, 4Com, installations director.