13 June 2019
Stay in touch at the table The Ivy Chelsea Garden is a spin-off “little sister” of the iconic London restaurant, The Ivy.
There are now 32 Ivy-branded cafes and brasseries, all owned by Caprice Holdings, along with other fine dining restaurants.
The Ivy Chelsea Garden, set in a Grade II listed building in West Street, has a terrace for al-fresco dining and an extensive orangery.
It needed new IT and telecoms products to manage the high number of reservation calls and enquiries; efficiently manage the smooth running of day-to-day staff; and internet access for visitors.
The converged system was supplied and installed by QDOS SBL Group, based in Ipswich, which specialises in the hospitality industry and has equipped hotels and restaurants in the UK and overseas.
QDOS provided an Avaya telephone system and automated attendant to manage the volume of reservation calls and a LAN -- including HP PCs and printers – which supports Google Apps for Business for professional email, cloud storage, collaboration tools and business-grade security and controls.
In addition, QDOS set up a 100mbps fibre leased line together with Ruckus access points to provide internet access for all diners.
The same circuit is securely partitioned for the back-office internet and for SIP telephone lines to cut the cost of line rental and call charges.
QDOS also provides round-the-clock remote and on-site service support to the restaurant.