Falck Fire Services gets VoIP assistance

17 February 2020

Falck is a deliverer of emergency services and has a long, proud history of saving and improving lives across the globe.

Since the company was founded in 1906, a core business has been fire fighting for public authorities and industrial clients.

Falck Fire Services UK delivers a range of services to customers in a variety of industrial manufacturing sectors.

Falck’s industrial emergency response team prides itself on the high standards of services it delivers to companies at the heart of chemical, petrochemical, oil and gas, energy, biofuel, and biotechnology production in the UK.

When you are in the business of saving lives and helping people, you rely on the very best technologies to ensure employees are ready to help those in need.

In order to react immediately to a reported incident, Falk operates in a state of permanent readiness and therefore requires a robust, simple to use communication platform with constant availability, 24/7, without fail.

The company required expert assistance with the design and installation of a sophisticated Voice Over Internet Protocol (VoIP) and call recording solution for its new operations centre at Wilton Teeside.

PowerDial, a specialised division of Prodec Networks, worked in close collaboration with communications specialist Avaya to deliver the ideal solution and meet Falck’s high demands.

Avaya’s communication’s manager solution is used by 60% of the UK’s emergency services, making it an ideal choice. It provides two-way communication to response vehicles and with no single point of failure, it is specifically designed to be always available.

As part of the systems failsafe design, critical components were duplicated to prevent any single problem causing a system failure and ensure maximum reliability uptime. This has resulted in zero breaches in PowerDial’s service level agreement and a lasting, stable relationship between client and provider.

What’s more, the client feedback couldn’t have been more positive. “The service standards we set correspond with the high expectations of our customers – and from the outset of this project, PowerDial’s technical knowledge and service quality more than lived up to the testing criteria that we set,” says project manager Jakob Thinggaard. “PowerDial designed and implemented the project very professionally, providing real insight into how we might deliver our services with maximum efficiency and showed a real empathy with our business needs.” He added that “it’s been a true joy” working with the vendor and he “can highly recommend choosing” the firm for any kind of communications project.