Titan Europe changes gear

02 January 2020

Titan Europe is a global manufacturer of wheels, tyres and undercarriage solutions based in Halesowen.

Over time the business had accumulated a number of different PCs and printers, each with their own costly requirements.

Thick walls throughout the site made simple IT jobs such as cabling difficult, in addition to Wi-Fi signals being unable to penetrate the walls.

When EBC Group first met with Titan Eu-rope, the business was struggling to maintain a disjointed and messy print environment.

Each room housed individual printers that required various toners and paper, making the overall process costly and inefficient.

From further discussions, EBC Group also found that Titan was running an antiquated telephone system via traditional ISDN lines, which were expensive and inflexible.

Despite employing a capable internal IT team, multi-ple offices and warehouses made it difficult to manage the old analogue technology, cabling and equipment.

Linking between and connecting these sites was a real challenge, in addition to the consumer level Wi-Fi which meant remote access was not possible.

After a full audit, EBC Group made recommendations and the steps for achieving it.

As a total solutions provider it was able to create a bespoke solution including a range of technology from managed print to managed IT, telephony and Wi-Fi.

The first step was to remove all old printers and replace these with a smaller number of multi-functional devices, as part of managed print service.

EBC Group also replaced the old analogue line with a leased line, replacing ISDN lines with modern SIP trunking to provide VoIP telephony.

A fully managed IT infrastructure was installed, providing co-location to EBC Group’s private data centre, with a hybrid cloud solution providing on-site and off-site support.

The vendor also provided business-grade wireless which gave full seamless roaming across the entire site with both private and guest access.

Titan Europe has received a range of benefits which have improved both efficiency and lowered operational costs.

Consoli-dation of print devices and the introduction of a managed print service has significantly lowered both maintenance and consumable costs.

Its new telephony system has made savings across their communications, with the bridged network enabling free calls to other sister sites, including overseas.

Employees are now able to connect remotely to the network, even when abroad which has significantly reduced mobile phone bills.

The company’s new Wi-Fi solution means remote access to the internet across the entire site.