Connecting colleagues and customers

30 January 2014

When your team handles hundreds of customer calls each day, it’s important that your phone system works. But when you’re growing rapidly, opening a third site and needing to stay in constant contact with customers and colleagues, ‘important’ quickly becomes ‘business critical’.

This was the critical challenge facing Dunster House, the country’s largest garden building and log cabin retailer. An incredibly successful business, Dunster House is rapidly expanding. But it was quickly approaching the limits of its existing  analogue phone system. It would soon run out of extensions and lines, a situation it had to avoid. But in choosing a replacement system the firm was not content to simply replace like with like. 

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