Cisco IPT helps Midlands housing association improve service to customers

30 January 2014

Founded in 1964, Derwent Living is one of the leading providers of rental accommodation in the Midlands. It works closely with 30 local authorities to enable people such as the elderly, NHS key workers and students to live in affordable accommodation. 

The association also manages some commercial housing stock. It owns and manages around 8,000 properties comprising houses, flats, student halls and hostels.

When Derwent Living decided to relocate its head office to a brand new building, it was a chance to review its entire network infrastructure and introduce new technologies. The existing telephone and network infrastructure was inflexible, needed lots of cables and required engineers to be called out every time someone moved desk.

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