30 January 2014
Founded in 1971, the International Institute for Environment and Development (IIED) is an independent nonprofit group that promotes sustainable patterns of world development through collaborative research and policy studies.
The London-based institute has four research groups, consisting of staff who regularly spend time travelling abroad and working away from the office. One of the organisation’s principal requirements was for employees to communicate and collaborate effectively from anywhere — whether in London, abroad, or at the IIED’s Edinburgh office.
In September 2011, IIED planned to move to a new office in London, providing the opportunity for an upgrade to unified communications. The institute wanted a more flexible solution for both its IT and telephony as part of an overall information management strategy.