09 May 2025
The UK Post Office has appointed Zensar Technologies to support its comprehensive modernisation efforts, focusing on replacing legacy IT systems and developing more user-friendly digital services.
The initial two-year partnership, with the possibility of extension, positions Zensar to lead initiatives across various procurement categories, including experience design, product ownership, management, measurement, and optimisation.
This collaboration aims to help the Post Office adopt a more customer-centric approach to its digital offerings, addressing the needs of both staff and customers. The initiative reflects a strategic move to enhance the organisation’s capacity to deliver innovative, efficient, and user-focused digital solutions that meet the evolving expectations of the public.
“We’re thrilled to partner with the Post Office on this transformative journey. Our combined expertise will ensure we deliver exceptional digital experiences that are both innovative and user-centric. We look forward to developing impactful solutions that enhance the experience for both customers and staff, setting a new benchmark for digital excellence in the industry,” said Manish Tandon, CEO and Managing Director of Zensar Technologies.
“Our experience-led, human-centred design methodology will be central to creating solutions tailored to the needs of the Post Office’s diverse audiences. This partnership allows us to bring our expertise in experience design, product management, and optimisation to deliver innovative digital solutions that improve processes and user experiences,” said Anup Rege, Senior Vice President and Chief Business Officer at Zensar.
Zensar’s strategy emphasizes ‘experience-led everything’ and human-centred design principles, ensuring that the digital products developed are effective, responsive, and aligned with user needs. The partnership underscores both organisations’ commitment to prioritising customer-centricity as part of the ongoing digital transformation of the UK’s postal services.
By leveraging external expertise, the Post Office aims to modernise core services, improve operational processes, and better serve its staff and customers. Ultimately, this collaboration is designed to deliver tangible benefits to the public and support the organisation’s goal of providing more accessible, efficient, and future-ready postal services.
