02 May 2025

An investigation by AccountsIQ has uncovered troubling trends in the financial software market, revealing that a substantial majority of finance leaders are encountering unexpected costs and price increases from their software providers.

The survey, which gathered insights from 125 Chief Financial Officers and senior finance professionals across the UK, highlights mounting pressures affecting businesses amidst a challenging economic landscape.

According to the findings, a striking 78% of finance leaders reported being taken by surprise by hidden charges. Specifically, 14% of respondents experienced price hikes, while 44% encountered hidden costs, and 21% faced both issues. This level of financial unpredictability is prompting organizations to reassess their software choices, with 81% of those surveyed expressing a desire to switch to alternative financial software providers as a direct response to these pricing issues.

The survey also shed light on perceptions of fairness regarding these price increases. A significant 64% of finance leaders believe that the rises enforced by their current software vendors are unjustified, adding to their frustration and driving the push for change. However, the transition to new systems is not without challenges; 60% of leaders identified lengthy implementation times as a primary obstacle to adopting new financial software.

Despite these hurdles, many finance leaders are exploring alternatives. Over the past year, 57% have considered opting for a more cost-effective solution, and 29% are currently contemplating a change. Additionally, 36% of respondents have either already switched or are actively seeking a new provider, illustrating a robust willingness to change despite encountering difficulties.

The ramifications of soaring software costs extend beyond budgeting for software alone. The investigation found that 41% of finance leaders have been compelled to cut spending in other areas of their businesses to offset the impact of rising software expenses.