30 April 2025
A recent report by Google and Public First has highlighted the transformative potential of artificial intelligence (AI) to unlock £200 billion in economic value for the UK, provided that workers receive the necessary support, training, and confidence to effectively utilize AI tools.
The study, part of the AI Works initiative, surveyed over 1,700 participants from various sectors, including small businesses, educators, and trade union members, revealing that even a few hours of AI training can significantly enhance workplace adoption and productivity.
Despite the optimistic outlook, the report identifies several barriers to AI adoption. Notably, less than half of union members express confidence in understanding how their organizations expect them to implement AI tools. Additionally, concerns about job displacement remain prevalent among workers.
However, the findings suggest that short, targeted training programs can build worker confidence, alter perceptions of AI, and empower individuals with a greater sense of control over the technology.
"From lawyers scanning for case precedent to educators transcribing online learning content, artificial intelligence can unlock tens of hours per staff member every week, allowing them to focus on the most pressing challenges,” said Arkadiy Ukolov, Co-Founder and CEO of Ulla Technology.
Ukolov also raised critical concerns about the privacy and security of AI tools, pointing out that many popular AI applications send data to third-party providers, which may use this data to train their models: "this is unacceptable for sensitive meetings and confidential documents," he highlighted, urging for the adoption of closed-system AI technologies to protect sensitive information, especially in fields such as law, public service, and healthcare.
As part of the UK's AI Opportunities Action Plan, the Department for Science, Innovation and Technology has committed to working with Skills England to identify workforce gaps and ensure equitable access to training.
"The UK is rushing to spread AI to the masses, but many are left behind. Up to 19 million people lack access to electronic devices, connectivity, or the digital skills to engage online," said Elizabeth Anderson, CEO of the Digital Poverty Alliance. "If we don't take action, AI could worsen these inequalities."
She pointed out that local authorities often struggle with oversight regarding how AI is adopted and implemented within their jurisdiction and in educational settings. Moreover, individuals classified as digitally impoverished are significantly less likely to engage with AI technologies.
Anderson called for a collaborative effort between the private and public sectors, particularly at the local government level, to ensure that foundational technological access is established before advancing AI innovations.
"For all of the rollouts, it is essential that the private sector provides support to the public sector," said Anderson.
The report calls for concerted efforts to bridge the digital divide while equipping the workforce with the necessary tools and knowledge to leverage AI effectively, ensuring that the economic benefits of AI reach all segments of society.
