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01 July 2024
Sabio Group has secured a multi-year contract with Leeds Building Society which will drive innovation in its contact centre and improve customer care for the Society’s members.
The partnership is set to lead the Building Society through a critical transformation, shifting its contact centre operations to a PCI-compliant Sabio OnDemand private cloud infrastructure.
Leeds Building Society is currently undergoing a significant transformation including replacing its core banking platform and the partnership with Sabio in Contact Centre operations is an important part of creating a modern, flexible technology platform that will further enhance customer care and experience.
“This strategic partnership with Sabio is a significant step in our digital journey. It has allowed us to consolidate our contact centre operations onto a single, modern, supported platform, equipping us with the tools necessary to enhance our customer service,” said Michael Clifford, director of operations and infrastructure at Leeds Building Society. “By migrating to a cloud-based platform, we have enhanced our responsiveness and scalability, crucial attributes in today's digital age. The new platform also provides us with a strong base from which to explore future enhancements and further strengthen our partnership with Sabio.”
“We're thrilled to work with Leeds Building Society on this transformation. By leveraging Sabio's expertise, Leeds is not only addressing its immediate needs but also laying the foundation for future technological advancements,” said Daniel Seaborne, Sabio's managing director for the UK & South Africa.
