07 September 2022
SaaS vendors own the cloud infrastructure stack and all primary components that make up the service such as physical infrastructure, network controls, the operating system that hosts the application, controls for the application offered as a service, hardware components, and more.
But data, the critical component that powers your business and is central to the service’s relevance, is your organisation’s responsibility.
This is because SaaS vendors operate on a shared responsibility model, which means obligations are shared between the vendor and the customer.
The responsibility model
SaaS Vendor’s Responsibility – Network; Application; Hardware; Operating system; Availability, regions & zones; Patch management.
SaaS User’s (your) responsibility – Data; Data protection; Business continuity; Compliance; Records management; Data restore; Identity & access; Security.
The burden rests on the you to protect your data.
Data, the most important asset
In today’s digital economy, data has become the currency of the enterprise. Losing it will result in potential loss of customers, brand, revenue and ultimately the company.
In a study conducted by ESG, 81% of Microsoft Office 365 users had to recover data, but only 15% were able to recover 100% of their data.1
And Gartner2 forecasts security breaches, for at least one major SaaS vendor, causing irreparable data loss and interruptions to business costing organisations more than $100 million, by 2025.
Total Protection for SaaS Data (make this a headline on column)
Cloud data protection is your responsibility. Moving data to the cloud exposes it to risks. Having a comprehensive solution to protect data hosted in SaaS applications is the only right move for any organisation.
Arcserve SaaS Backup offers complete protection for data stored in Microsoft 365, Microsoft 365 Azure AD, Microsoft Dynamics 365, Salesforce, and Google Workspace.
Conclusion
SaaS vendors have made it clear that backups are the organisation’s responsibility and not theirs. Arcserve SaaS Backup adds to Arcserve’s powerful portfolio, equipping organizations to completely protect their SaaS data, eliminating business interruptions due to unrecoverable data loss - contact us at info@arcserve.com
1 Source: ESG Technical Validation, Keepit: Dedicated Data Protection For SaaS Workloads. Delivering Data Availability, Cost-Efficiency, Simplicity, Instant Recovery, And Total Security by Dolan, Kerry, Sr. IT Validation Analyst. October 2021.
2 Source: Gartner’s ‘Innovation Insight: Backup for SaaS Applications’, published 05-August-2021; Gartner report ID: G00748642
