28 July 2021

Netscout, a provider of cybersecurity, service assurance and business analytics solutions, has introduced Netscout Smart Edge Monitoring "to give IT teams complete visibility and insights to assure the highest-quality end-user experience in any network or application regardless of where employees perform their job".

By reimagining service assurance for the hybrid enterprise, Netscout claims to be the first to introduce an entirely new, patent-pending architecture that combines smart data analytics with synthetic transaction testing to deliver visibility and support for the end-user experience whether working at home, business offices, or remote locations.

“IT organisations face big decisions in managing and advancing their networks and management approaches, which became even more urgent, during the pandemic on multiple fronts – from operations to optimisation, from resolution to readiness, and from core and cloud to edge and client,” said Mark Leary, research director, network analytics, IDC. “To address the next normal in network management, ITOps needs to be able to diagnose whether applications, clients, services, or network infrastructure are causing performance problems. Here, it is vital to pinpoint and resolve service degradation issues across any domain rapidly and accurately.”

Smart Edge Monitoring overcomes one of IT’s biggest challenges in problem identification and resolution in complex, multi-vendor environments. Through integrated analysis, the solution quickly understands what the end-user experience is and exactly why issues are occurring. As a result, this unique solution drives significant reductions in time-to-resolution for any application issue, including SaaS, UCaaS, VoIP, video, and data.