Royal United Hospitals Bath NHS Foundation Trust makes communications system upgrades

04 June 2021

The Royal United Hospitals Bath NHS Foundation Trust has selected Cinos to modernise its unified communications platform.

A Cisco-powered unified communications platform will provide and combine multiple communications channels for the Trust’s 6,500 employees, such as voice, video, personal and team messaging, voicemail and content sharing.

It will give staff the tools and ability to work more flexibly on site and when working remotely, including extending audio and video calls to Microsoft Teams.

“The benefits of the new platform will also extend to patients, as a new centrally managed contact centre will make it easier for them to engage with our clinical services,” said Liam Abbott, chief technology officer at Royal United Hospitals Bath NHS Foundation Trust. “By improving the quality and efficiency of communications, we’re making our services more accessible to those who depend on them.”

Providing acute treatment and care for around 500,000 people in Bath and the surrounding areas, the trust required a cloud-based platform – one that allows it quickly to scale up the service as and when needed, is able to support the integration of care services, and to connect the trust with GP surgeries, community hospitals and large-scale Covid-19 vaccination centres.

The Cinos Cloud Unified Communication service builds upon this foundation and will provide the Trust with a robust unified communications platform. Updates to the telephony system and contact centre will also lay the foundations for any future updates that the Trust requires, enabling it to easily build upon the existing infrastructure.

The roll out of the platform and service began in March 2021, with go live planned for September 2021.