27 October 2020
Swansea-based SA1 Telecoms has implemented a state-of-the-art system to improve the internal and external communications of a UK van leasing and van contract hire company based in Neath, Wales.
The communication system, installed by SA1 Telecoms, ensures that Low Cost Vans is fully equipped to maintain its levels of service, despite the potential impact of more local and national lockdowns.
Both Welsh companies have worked in partnership to implement the VoIP (voice over internet protocol) phone system, which keeps all 30 employees at Low Cost Vans completely connected, whether they are remote-working or not.
This VoIP system means that all the business’s phone communications are now cloud-based, and individual handsets can be taken home when staff are required to work remotely, with the office line being directed to their home address.
As well as saving employee’s money on their own phones when home-located, it is set to make a saving to Low Cost Vans of around £500 per month, from their older, less efficient system.
The new system is also integrated with their CRM, meaning that all calls are recorded, and notes can be made automatically.
“We decided that this investment was necessary to ensure that our staff are able to work efficiently and productively and continue to provide the superb service our customers have come to expect from us, despite being forced to work from home during lockdowns,” said
Rod Lloyd, managing director at Low Cost Vans.
As well as accessing the system on the new portable handsets, it is also accessible on employees’ mobile devices through an app, meaning important customer details and requests are saved in one central, secure cloud-based location, accessible to staff online from anywhere and on any device.