06 October 2020

The first edition of the B2B Telecom & Tech Index found that 80% of surveyed respondents believe communications technologies are important or very important to generating new revenues

UK enterprises stand to reap significant benefits from the adoption of the latest 5G communications technology, but there is still much work for service providers to do, according to a survey by Hansen Technologies.

In partnership with Coleman Parkes Research, Hansen surveyed 100 tier-one enterprises across eight sectors worldwide, finding that respondents believed increased adoption of communications technology could add $200m per year to the revenues of the largest companies.

The first edition of the B2B Telecom & Tech Index found that 80% of  surveyed respondents believe communications technologies are important or very important to generating new revenues, while 76% said they can improve business agility.

However, a mere 34% said they were “very satisfied” with their current CSP, with almost half showing no overt levels of satisfaction – presenting a challenge as relationships move from strategic to more of a tactical nature. This also represents an opportunity for CSPs to become innovative enablers of their customers’ business.

Elsewhere, 81% of respondents said 5G is strategically important or extremely important to their businesses and 77% expressed a strong desire to collaborate strategically with their CSPs around 5G.

Meanwhile, 79% said they are looking for CSPs to take the lead role in driving 5G technology into their businesses, demonstrating that a major opportunity looms on the horizon for service providers in the digital age.

“The first edition of our B2B Telecom & Tech Index highlights that enterprises are looking to tap 5G technology to create new revenue streams and improve operations,” Glenn Gibson, chief marketing officer, Hansen Technologies. “We have strong evidence that as end users, enterprises are keen to embrace new communications technology – and they want their CSPs to help them get it right. As we inch ever closer to a 5G-centric reality, the message is clear: if they can effectively align to capitalise on new opportunities, CSPs and enterprises are in a great position to monetise a digital future.”