West Sussex and Surrey Fire and Rescue move on to Infographics’ FireWatch Cloud

19 August 2019

Software solutions provider Infographics has secured joint collaboration between West Sussex and Surrey Fire and Rescue as part of a move to a fully managed Cloud delivery and maintenance model, with FireWatch on the Microsoft Azure platform.

The new FireWatch Cloud solution will provide flexible and remote access to the FireWatch fire service management system, including full management and upgrades.

It will also deliver a live integration with Surrey and West Sussex Fire and Rescue’s Capita Vision mobilisation solution and control platform.

“The opportunity to work in collaboration with Infographics and Surrey Fire and Rescue Service will transform the way we mobilise our assets to emergency incidents and provide improved support to our teams across our service,” said Jon Lacey, acting deputy chief fire officer West Sussex Fire & Rescue Service. “Working in collaboration enables us to become more effective and efficient as a service and provides exciting future opportunities to develop our service together.”

The FireWatch Cloud solution will provide a range of benefits to both Fire and Rescue Services, including a connected application for real-time integrated HR, payments, training and development, fleet and availability, as well as employee self-service from a single platform.

Other key benefits include vehicle-level availability status based on resource needs and priority – calculated to-the-minute, graphical county-wide Availability Map status and change notifications of the same data, mobile-optimised client, with booking on/off duty facility and real-time status views and SMS-based workflows and booking on/off duty processes with crewing exception notifications for managers.

Alongside their migration to the FireWatch Cloud, both West Sussex and Surrey Fire and Rescue will move to a joint control operation.

Infographics will implement the standard FireWatch and Capita Vision mobilisation interface as part of this project.

The first phase will extend their connected ‘complete picture’ of operations provided by FireWatch to the Mob system, by pushing out live resource, skills and asset data as changes occur.

Phase two will see Infographics existing extended Mob interface option deliver the bi-directional interface, with FireWatch processing live incident data from Capita Vision in addition to providing a “closed loop’.

This will also enable further streamlining of processes around time and attendance and pay and maintenance of competency – with event-related processes initiated automatically in the FireWatch system.

Russell Wood, commercial manager at Infographics, said similar deals will hopefully be announced in the coming months.