Route 101 deploys unified customer experience solution for Ogi
06 March 2026
Route 101, a prominent systems integrator and cloud contact-center specialist, has successfully implemented an integrated customer experience platform for Ogi, Wales’s principal broadband provider.
This project has unified Ogi’s contact center operations, improved reporting capabilities, and streamlined digital engagement channels, enabling faster and more consistent customer service nationwide.
Find out more The invisible breach: how SaaS supply chains became cybersecurity’s new weak link
11 February 2026
Avinash Gupta, Head of COE (Centre of Excellence) at In2IT Technologies
Software-as-a-Service (SaaS) is no longer an IT choice; it’s the operating system of business itself. From Salesforce to Workday, Microsoft 365 to Slack, the SaaS layer now underpins collaboration, analytics, and decision-making.
Yet, while businesses enjoy the convenience, scalability, and cost-efficiency these platforms offer, many overlook the hidden web of interconnected risks beneath them. The growing sophistication of SaaS supply chain attacks - particularly those exploiting connectors and OAuth trust chains - has made this one of the most insidious and underestimated threats in cybersecurity today.
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toob partners with Phonely to offer Trusted VoIP Voice Services
11 February 2026
Full-fibre broadband provider toob has announced a new partnership with Phonely, a UK-based VoIP company, to enhance voice communication options for customers across England and Scotland.
This collaboration allows toob to refer customers to Phonely’s trusted VoIP services while continuing to focus on delivering ultrafast, reliable internet connectivity.
Find out more Exponential-e and Birmingham City University to modernise communications
04 February 2026
Exponential-e, a leader in cloud, connectivity, communications, and cybersecurity, has teamed up with Birmingham City University (BCU) to deploy a cutting-edge unified communications platform aimed at transforming the university’s telephony, contact centre, and service operations. This initiative is designed to improve student engagement and deliver a more seamless user experience.
Procured through the Crown Commercial Services framework, the project will replace the university’s outdated, siloed on-premises systems with a fully managed, cloud-based service. The new, integrated communications ecosystem will focus on omnichannel engagement—including messaging via WhatsApp—providing students with more flexible and accessible ways to connect with the university.
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