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BSI highlights critical gaps in AI governance
30 October 2025
The British Standards Institution (BSI) has released its first RADAR Threat Intelligence Brief, revealing alarming gaps in how organisations govern the deployment and management of artificial intelligence (AI).
Based on an analysis of over 100 multinational annual reports and surveys of 850 senior leaders across multiple countries, the study warns that many businesses are underprepared for the risks associated with AI, despite increasing investments.
Find out more Bromford and Sabio Group to launch innovative cloud customer service platform
29 October 2025
UK housing association Bromford has selected AI-focused customer experience specialists Sabio Group to develop and implement a new cloud-based communications platform designed to transform how it serves its 110,000 residents across 46,000 homes.
The project aims to replace fragmented legacy systems with a unified, omnichannel customer service solution that leverages cutting-edge AI capabilities integrated with Bromford’s existing Microsoft Dynamics 365 infrastructure.
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Talkdesk expands partnership with Databricks to enhance customer experience automation
27 October 2025
Talkdesk has strengthened its collaboration with Databricks to establish a robust data foundation for its Customer Experience Automation (CXA) platform.
This partnership aims to address common industry challenges related to fragmented customer service data, which often resides in siloed contact center, CRM, and ERP systems, complicating efforts around scaling, compliance, and managing large, unstructured datasets. By integrating the Databricks Data Intelligence Platform, Talkdesk seeks to unify customer data from multiple channels, enabling its AI-powered agents to access comprehensive customer histories in real-time through seamless, zero-copy data integration. This approach is designed to facilitate more personalised, context-rich customer interactions while ensuring compliance with security and governance standards.
Find out more Ogi expands full fibre network in Cardiff
20 October 2025
Infracapital-backed alternative network operator and internet service provider Ogi has extended its full fibre spine across Cardiff, boosting connectivity for local businesses following a successful partnership to connect Cardiff Arms Park as an anchor tenant.
The company, which has already deployed its FTTP broadband network to over 100,000 homes and businesses in South Wales, is now focusing on expanding its presence in Cardiff’s city centre and surrounding areas.
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