Ofcom fines Vonage £700,000 over emergency call outage
29 September 2025
The UK telecoms regulator, Ofcom, has imposed a £700,000 fine on VoIP provider Vonage following an investigation into a serious service disruption that impacted emergency calls.
The investigation, which began in March 2024, centred on a fault that occurred between 23rd October and 3rd November 2023, during which Vonage's business customers were unable to connect to emergency services (999 and 112) via their desk phones for 11 days.
Find out more BT highlights benefits of transitioning UK’s critical infrastructure to digital networks
25 September 2025
BT has unveiled new economic modelling conducted by Assembly Research, emphasising the substantial financial, societal, and environmental advantages of upgrading the UK’s Critical National Infrastructure (CNI) sectors from outdated analogue systems to modern digital networks.
The study estimates that by 2040, a net economic benefit of approximately £3 billion could be realised across five key sectors, including energy, water, healthcare, emergency services, and local government.
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LNER enhances mobile and Wi-Fi connectivity along Northumberland line
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24 September 2025
London North Eastern Railway (LNER) has announced significant improvements to mobile phone and Wi-Fi connectivity for passengers traveling along a scenic 45-mile stretch of the East Coast Main Line (ECML) through Northumberland.
This upgrade results from a collaborative effort involving Railsite Telecom, mobile networks O2 and Vodafone, and local authorities, aiming to improve overall connectivity in this rural and coastal region.
Find out more Openreach to roll out nationwide telecare migration service ahead of PSTN switch-off
18 September 2025
Openreach has announced that it will launch its new Telecare Migration Service across the UK this October, building on the successful outcomes of its Prove Telecare Pilot.
The service is designed to facilitate the safe transfer of vulnerable customers who rely on telecare devices — such as health alarms — from traditional copper phone lines to modern digital and IP-based voice services over fibre, ahead of the planned PSTN shutdown in January 2027.
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