RHP Group is set to bring its housing repairs service in-house, supported by the implementation of a new field service management platform developed by technology partner Totalmobile.
This strategic move aims to improve response times, enhance control over service delivery, and provide a more seamless experience for residents across its portfolio of 11,000 homes.
This decision marks a significant milestone in RHP’s ongoing digital transformation, focused on modernising its housing services and offering more responsive, digitally-enabled support. By replacing outdated legacy systems with Totalmobile’s Field First platform, RHP’s field teams will now have real-time access to job information, enabling managers to make quicker, data-driven decisions based on live operational insights.
Gareth Levingston, Head of Technology at RHP, explained that bringing repairs in-house represents a major step forward for the organisation. He highlighted that the new platform equips teams with the tools needed to work more efficiently, respond more swiftly, and, crucially, keep residents better informed and supported throughout the repair process.
The deployment of the new platform allows teams to prioritise tasks more effectively, communicate instantly, and monitor performance in real time. This replaces previous slower, siloed methods of working and results in more consistent service delivery with increased transparency for both staff and residents.
Totalmobile’s Managing Director of Property and Facilities Management, David Webb, praised RHP’s approach, stating that it exemplifies how housing providers can take greater control of their operations and service quality. He emphasised that investing in both technology and people demonstrates a genuine commitment to improving outcomes for residents and businesses alike, and expressed pride in supporting RHP on this journey with a platform specifically designed for field service teams.
The initiative is part of a broader effort within the housing sector to enhance frontline services amid rising tenant expectations and increased regulatory demands. RHP’s in-house model combined with its technology-led approach aims to address these challenges by delivering faster, more visible, and resident-focused housing repairs.
