UK’s largest facilities services provider, OCS, has officially gone live with Totalmobile’s innovative field service management (FSM) technology, marking a significant step in modernising its operations across the country. This milestone follows a strategic partnership aimed at enhancing how OCS plans, manages, and delivers facilities management (FM) services through advanced digital solutions.
The deployment of the Field First platform introduces automation to workforce planning, providing OCS teams and field engineers with real-time visibility into job assignments, task progress, and resource availability. This shift away from manual, time-consuming scheduling enables more effective resource allocation, quicker responses to operational changes, and a reduction in unnecessary travel — leading to both increased customer satisfaction and environmental benefits.
“A lot of hard work went into procurement and setup, and the go-live has been a great success—truly a game changer for our Helpdesk, engineers, and customers. We’re grateful to everyone involved for their professionalism and expertise. This is just the beginning, and we look forward to seeing the positive results this new way of working will bring,” said Kirsty Carroll, Central Operations Director at OCS.
“Our work with OCS demonstrates how technology, when applied thoughtfully, can unlock operational excellence. This isn’t just a new system — it’s a smarter, more connected way of working that empowers teams, enhances service outcomes, and supports sustainability — all from a single platform. We’re proud to be part of this journey,” said David Webb, Managing Director of Property and FM at Totalmobile.
Following the successful launch, OCS is exploring opportunities to extend the use of the Totalmobile platform into additional areas, aligning with its broader strategy to digitise and future-proof its operations. This initiative exemplifies how innovative technology can drive efficiency, responsiveness, and sustainability in the facilities services sector.
