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31 March 2025
MLL Telecom has announced the successful deployment of managed Microsoft Teams telephony services for the Royal Borough of Greenwich (RBG) Council and Portsmouth City Council (PCC), two key local authority clients. This initiative marks a significant advancement in communication solutions for these councils, enhancing operational efficiency and user experience.
RBG's contract, valued at £304,000 over three years, was awarded through a competitive tender via the CCS RM3808 framework. This project involves the migration of approximately 6,500 users from their existing call management platforms. Similarly, PCC’s contract is worth £367,000 over five years and includes the migration of around 6,000 users, procured via the Solent Framework.
Both councils sought to transition their employees from outdated call management systems. MLL Telecom conducted comprehensive consultancy services to audit the existing technologies before making its recommendations. Based on these assessments, MLL proposed its cloud-based Session Border Control as a Service (SBCaaS) solution tailored for Microsoft Teams.
MLL’s SBC solution effectively manages the flow of communication sessions, encompassing voice calls, video calls, and other real-time media interactions. The migration to Microsoft Teams telephony offers several benefits for RBG and PCC, including a unified Microsoft Teams client that simplifies administration; a consistent end-user experience across all devices; and lower total cost of ownership compared to legacy systems.
“The existing call management platforms were at end of life for both clients and required significant investment to refresh. Both our clients were significantly invested with Microsoft and using Teams for internal meetings, so from a total cost of ownership and end-user experience perspective, MS Teams Telephony based on MLL’s SBC platform was the preferred choice,” said David Porter, Strategic Client Director at MLL.
