Maintel has been selected as a telecoms partner to Sheffield Teaching Hospitals NHS Foundation Trust, supporting the internal and external voice communications that are critical to their day to day operational services and positive patient outcomes and experiences.
As one of the UK’s largest, busiest and most successful NHS foundation trusts with around 18,500 employees, Sheffield Teaching Hospitals NHS Foundation Trust provides a full range of hospital and community services for people in Sheffield, as well as specialist care for patients from further afield.
The Trust is home to one of three Major Trauma Centres for the Yorkshire and Humber region, along with a number of internationally renowned specialist medical and surgical services including cancer treatment, spinal injuries, neurology, cardiology and stereotactic radiosurgery.
The Trust tendered to find a new partner with the inhouse skills and capability to support their critical voice systems, covering Openscape 4000 and Openscape Voice PABXs. Maintel was able to demonstrate via the tender that it has the skillset, services, and credibility within the NHS to deliver a premium voice support service for Atos Unify that is able to resolve voice incidents and changes within the service levels required by an Acute NHS Trust.
The service covers the voice systems at the main hospital sites: Northern General Hospital, Royal Hallamshire Hospital, Charles Clifford Dental Hospital, Weston Park Cancer Hospital and Jessop Wing Maternity Hospital. The contract commenced in December 2022 for an initial 12 month period with the option to extend for a further 12 months.
“What this project will do is to provide us with an efficient and reliable communication between patients, doctors and departments, something that is critical to maintaining clinical quality and outcomes for the 1.5 million people our hospitals serve. This partnership with Maintel supports the Trust’s strategic objectives to deliver the best clinical outcomes and provide patient centred services that improve the patient experience,” said Tom Boyle, head of telecoms, Sheffield Teaching Hospitals NHS Foundation Trust. “Maintel have continued to impress us with the level of their knowledge, support and advice provided around our digital transformation projects!”
“Sheffield Teaching Hospitals NHS Foundation Trust delivers over 2 million patient contacts every year, and their voice solutions allow staff and clinicians to deal with ever increasing demand,” said Dan Davies, CTO, Maintel. “Maintel’s agile, collaborative approach means we can respond to issues proactively and effectively, and we are proud to offer our expertise to help the Trust maintain their high standards of quality care and clinical excellence.”
