Luton Borough Council has partnered with leading field service management (FSM) provider, Totalmobile, to overhaul its Repairs and Maintenance service as part of a broader housing system upgrade and digital transformation strategy.
The new digital platform aims to enhance operational efficiency, improve response times, and deliver more transparent and consistent services to residents.
The platform will support advanced features such as real-time workforce management, asset management, and performance monitoring. By enabling better coordination and decision-making, the Council expects to streamline internal processes, reduce costs, and provide a higher quality of service to the community.
“We needed a platform capable of transforming how we manage assets and deliver repairs. Totalmobile’s experience in the public sector gives us confidence that we can modernise quickly and improve service quality for our residents,” said Ifti Awan, Project Manager for the Housing System Replacement Project at Luton.
Totalmobile will work closely with the Council to customise its platform, ensuring seamless integration with existing digital systems and creating a unified approach to service delivery. Field teams will gain access to real-time job information, enabling faster decision-making and stronger accountability across the organisation.
“Luton Borough Council exemplifies how public sector organisations can leverage smart digital platforms to modernise essential services. We’re proud to support the Council in delivering a faster, more responsive experience for residents and frontline staff alike,” said Chris Hornung, Managing Director of Public Sector at Totalmobile.
This collaboration underscores Totalmobile’s leadership in supporting UK public sector transformation, particularly in housing, health, and emergency services. It also reinforces the capabilities of their Field First platform, designed specifically to boost productivity and improve service quality for field teams.
