Lewisham Council has taken a significant step towards enhancing its housing services by partnering with Totalmobile, a leading provider of field service management software, to overhaul how repairs are managed and delivered across the borough.
The Council’s efforts to improve in-house services have led to the deployment of Totalmobile’s award-winning Field First platform, now live across its repairs service. This new system provides teams with real-time visibility into repair jobs, better data insights, and improved communication channels with residents. The software also supports the Council’s ongoing commitments to address damp and mould issues, comply with Awaab’s Law, and uphold the Decent Homes Standard — making homes safer and offering residents a more reliable service.
“Improving the housing repair service is one of our top priorities. Working with Totalmobile provides us with the technology and expertise needed to support that goal, enabling us to deliver a higher-quality, compliant, and more responsive service for our residents,” said Dean Cooper, Head of Repairs at Lewisham Council.
With the platform, field operatives now have instant access to job details, safety information, and reporting tools while on location. Managers can monitor progress in real time, ensuring urgent repairs and compliance work are completed swiftly and to standard. Additionally, the system supports the Council’s future plans to leverage advanced data analytics for proactive maintenance planning and further improvement of housing conditions across the area.
“Lewisham Council is taking a proactive approach to raising housing standards and delivering genuine value for residents. Our Field First platform will give their teams the insight, flexibility, and control needed to keep homes safe and well-maintained,” said Chris Hornung, Managing Director of Public Sector at Totalmobile.
Earlier this year, Totalmobile launched the Field First platform, which is increasingly being adopted by housing providers and local authorities across the UK. The rising adoption reflects a shared commitment within the sector to smarter, more responsive public services, where technology plays a key role in achieving better outcomes for communities.
