DSSL Group has rolled-out a new field service management system from BigChange.
The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. The system has already helped the Essex-based company offset more than 200 tonnes of CO2 and achieve net zero running for its fleet of vehicles, as well as reducing paper use by around 20,000 sheets a year.
Predominantly specialising in Local Authority CCTV systems and access control systems for Housing Associations, DSSL operates a mixed fleet of more than forty vans and five cherry pickers from its regional operation centres in Essex, Leeds, and London. Completing around 100 planned jobs a day with an additional 15-30 out-of-hours call outs, DSSL implemented BigChange to replace several disparate and outdated systems.
Since implementing BigChange, DSSL has significantly reduced its back-office administration resource. Automated workflows and integration of management systems has meant that two, full-time staff members have been redeployed within the business equating to a saving of around £60,000 per year. DSSL is also realising improvements in cashflow due to more timely and accurate invoicing and improved management reporting.
“Prior to BigChange we had a job sheet system that was server based, we used Google calendar, a separate tracking system and multiple spreadsheets to manage daily activities such as job raising and invoicing,” said Aaron Stephens, managing director of DSSL Group. “Engineers couldn’t create jobs when responding to call outs, which meant we needed a dedicated member of staff to raise these retrospectively and chase engineers for the required information to close the job for invoicing. We also had another member of the admin team whose job it was to print completed job sheets and get them marked up for invoicing.”
