Always looking to improve their service to local people, Citizens Advice Cornwall wanted to upgrade their interconnectivity and take advantage of faster fibre speeds. This would enable them to better handle the large volume of calls from people needing help with debt, benefits, consumer issues, housing, employment, discrimination and relationship breakdowns. Given the nature of the service, it is hard to stress just how important it is that people can get through to talk to an advisor.
In charge of making that happen are Paul Stallard and Martin Toy, the IT Support Team for the organisation’s nine offices, which are distributed throughout Cornwall. Not surprisingly, as well as outstanding reliability and security, remote management was a major consideration for the team. It would mean that rather than spending hours travelling between the nine scattered sites, involving a 250-mile round trip, often on small rural roads, they could devote more time to keeping the whole IT estate in perfect working order.
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