Darktrace has been named a Customers’ Choice in the 2026 Gartner Peer Insights Voice of the Customer for Email Security Platforms for the second consecutive year.
Darktrace / EMAIL has an overall rating of 4.8 out of 5 in the Email Security Platforms market, based on 413 verified reviews as of June 2026 from end-users who have adopted and deployed the solution across their organisation. Gartner Peer Insights recognises vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
“As AI becomes embedded across the business, security teams need to protect not only their AI systems and infrastructure, but also the people and workflows AI depends on,” said Chris Kozup, chief marketing officer at Darktrace. “Darktrace / EMAIL brings our Adaptive AI approach to one of the most common entry points for cyber risk, helping customers detect targeted attacks, stop account misuse and reduce risk across email and collaboration tools. To us, this recognition reflects what we believe is essential in email security: AI that learns the specific behaviours, relationships and communication patterns of each organisation, so it can detect threats that traditional approaches may miss.”
We believe that customers consistently highlight the strength of Darktrace’s approach from detecting sophisticated threats to simplifying response:
- “The outstanding detection capabilities of the solution, even in uncommon languages, have significantly reduced the risk of e-mail business compromise, stolen passwords and other e-mail scams.” – Director, IT Security and Risk Management, Consumer Goods Industry
- “Darktrace is more than just a traditional email protection software. It is able to deal with emerging and sophisticated email threats thanks to its AI features. By learning user behaviours and trends, it easily detects and prevents possible data loss and it also comes with automated threat response. From detecting insider threats to offering AI defence systems against email threats, this tool has it all.” – Data Analyst, Healthcare and Biotech Industry
- “Darktrace / EMAIL is an essential tool for managing email threats. It’s a constantly evolving solution with continuous improvements, highly customisable, easy to manage, and with excellent traceability. It adapts to all the situations we’ve encountered and makes us feel protected.” – IT Security & Risk Management Associate, Manufacturing Industry
Continued Innovation in Darktrace / EMAIL
Over the past year, Darktrace has continued to expand Darktrace / EMAIL to help organisations defend against increasingly targeted, AI-enabled social engineering attacks across the entire email and collaboration ecosystem. Darktrace / EMAIL is powered by Adaptive AI that continuously learns from each organisation’s own activity, building its understanding of every user, mailbox, relationship, and communication pattern from scratch. Unlike legacy tools that rely on shared customer data, centralised threat databases, traditional rules, or signatures, Darktrace’s Adaptive AI evolves alongside the organisation, enabling it to identify novel, targeted, and cross-channel attacks unique to that organisation, its supply chain, and its ways of working. When suspicious activity is detected, Darktrace / EMAIL can take precise, targeted action to reduce risk while helping maintain business productivity.
In March 2026, Darktrace introduced Darktrace / Adaptive Human Defense, which brings personalized, real-time security coaching into employees’ daily workflows and connects those behavioural signals back to Darktrace / EMAIL to help strengthen detection and response. Darktrace also expanded Darktrace / EMAIL with cross-channel, full-message analysis across email, Microsoft Teams, Slack and Zoom, helping security teams detect attacks that move across collaboration tools. In addition, Darktrace introduced a first-party integration between DMARC, attack surface management and email security to help organisations reduce impersonation risk at the source.
